Quality Management
Amy Bennett-Staub, R.N., M.P.A.
Deputy Director

The Quality Management division at the NewYork State Psychiatric Institute coordinates all program evaluation, quality improvement, risk management, regulatory compliance and service utilization activities.

The quality/risk management staff worked in collaboration with the Cabinet, Medical Staff Organization, Unit Chiefs, Discipline Chiefs, and Research and Support Service departments to systematically monitor, analyze and improve clinical outcomes and associated services at the Institute.

• Prepare and submit the annual Periodic Performance Review under JCAHO. The Institute anticipates an on site survey sometime this year.
• Maintain very low rates of restraint and/or seclusion, patient falls, medication errors, and safety and security events.
• Continue development of clinical information systems and the Institute-wide Intranet.
• Facilitate development of a program for prevention of workplace violence Patient Satisfaction surveys are collected on an ongoing basis on all three inpatient units. Questionnaires were successfully collected from 45% of discharges with LOS >7. Overall ratings to the survey questions are overwhelmingly positive.